Shipping Costs:

Is free shipping available?

Yes, in New Zealand shipping is FREE (both urban and
rural) when you spend $55 or more.

How much does shipping cost?

For New Zealand, the shipping cost for orders under $55 is
$4 for urban addresses and $8 for rural.

For Australia, we offer both tracked and untracked courier
options. Untracked is NZ$10 and tracked is NZ$20.

For USA, Canada, United Kingdom, and Germany we offer a
tracked service of NZ$32.

For international parcels, you are responsible for any
customs clearance, taxes or duties.

Shipping Time:

When will orders be sent?

We love fast shipping and we’re sure you do too, so we aim
to send your order on the day you place your order or the next business day.

What is the estimated delivery time?

In New Zealand we use Aramex and NZPost Couriers. Their
target delivery time is 2-3 working days for urban addresses, with an
additional 2-3 working days for rural addresses. These targets can be impacted by
weather events and parcel volume. Please contact us if
your parcel tracking shows no movement for more than three days.

For International parcels, the delivery target is 13 working
days. However, depending on volume it can take 20 working days.

How are products packaged for shipping?

At Everkind we want you to have zero waste, so we send all
orders in cardboard boxes, and we use paper tape, paper stickers, cardboard,
and tissue to both protect the items and ensure all packaging can be home
composted.

Order Tracking:

Can I track my order?

Yes, when we send your parcel, we will send a shipping confirmation
email which contains a tracking number and website link to the carrier, so that
you can see progress.

How do I track my order?

Click the tracking number in the shipping confirmation email
and the hyperlink will take you straight to the tracking page.

If I use the wrong shipping address, can I change it?

Yes, mistakes happen, and if you contact us promptly before we
ship it out, then we can make that change.

Where do you ship Everkind from?

We ship from New Plymouth, Taranaki.

Lost or damaged parcels:

What should I do if my order is lost or damaged during
shipping?

Thankfully, this doesn’t happen often, but if your item is
lost or damaged, please contact us. We
will need the order number and a photograph or any damage.

When parcels are delivered, the courier takes a GPS reading
and photograph, this helps us confirm if a parcel has gone missing in transit,
been delivered to the wrong address or has been stolen.

Under our 100% happiness guarantee, we will replace free of
charge any lost or damaged items.